FAQ's

How much does shipping cost? 

Customer's satisfaction is our priority. We offer FREE SHIPPING on all orders.

Where do you ship from?

All of our orders are shipped from the US.

Where do you ship to? 

We currently only ship to the USA. International shipping will be available soon.

Do you have expedited shipping?

Expedited shipping is not available as it only serves to cause false expectations. The total time to deliver is as much a function of processing and day it is ordered as shipping.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a link that will lead you directly to the order tracker. If you can’t find your shipping confirmation, please double check your spam and promotions folders.

How can I modify my order?

Please note: If the order has already been fulfilled, we can no longer modify your order.

If you need to change an order for any reason, please immediately email us at info@relaxmodecoffee.com or call (206) 832-7368. 

What happens if I have not received my order, but tracking says delivered?

If the address is incorrect due to a customer's mistake. We unfortunately will not be responsible for the lost package. We recommend you try to retrieve the package from the incorrect address, or contact the shipping carrier to see what they can do for you.

If the address is correct, we will file a ticket with the shipping carrier and resend your package. You will need to assist the shipping carrier in the investigation of the package.

My package is lost, what should I do?

Please email info@relaxmodecoffee.com including your order number and we will assist you on locating your package.

 

How do I ship my ordered coffee back to you?

Due to its perishable nature, we don’t accept coffee returns. We will happily refund the purchased coffee.

 

How will I get my refund?

All refunds will be made to original payment source. It includes the original amount and taxes.

Refunds are processed within 7 business days.

 

Do you have a Facebook Page?

Yes, we do have our Official Facebook Page.